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Job opportunities

Be part of an innovative project, to develop our own technology in security solutions

Job opportunities in Spamina
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Job Opportunities

We look for people who would like to enjoy this project with the same enthusiasm and dedication as we are developing it within Spamina; people to take part in all departments to share the following attitudes and knowledge:

Do you like to know why to be part of this team is a great opportunity?

  • We develop our own technology
  • In Spamina we work in an innovative project where you'll never get bored and you'll always be learning new things
  • There is continuous and direct interdepartmental collaboration, allowing you to live intensely everyday Company
  • We are a young growing company with a large customer base that account for our technology
We look for people...
  • Outspoken mentality, energetic and full of new ideas
  • Curiosity and eagerness to learn
  • Team player
  • A high level of English, and highly valued knowledge of German

See open positions and submit your resume.

Technical Customer Support (Madrid)

The Technical Customer Support serves as the first contact of the customer for problems and questions about our services and products. He/She creates Support Tickets and processes them to final resolution, performs basic monitoring of infrastructure and services, helps in user education, and interacts with other teams to provide a comprehensive and high-quality support.

Location: Madrid

Key Responsibilities:
  • Communicate with customers to assist them in diagnosing problems, and to guide them in solving issues.
  • Track and monitor requests (via a ticketing system) to ensure a timely resolution alongside conducting follow-up activity to ensure customer satisfaction.
  • Identify and request appropriate information and documentation to resolve issues.
  • Develop and maintain a detailed knowledge base of the issues and their resolutions.
  • Escalation issues and tickets so that they may be considered for immediate action, based on possible impact or SLA terms.
  • Ability to effectively communicate with technical teams as well as non-technical personnel to both colleagues and clients.
  • Relevant degree or appropriate experience in a client-facing IT or Systems support role.
  • Good working knowledge of e-mail systems (protocols SMTP, POP3 and IMAP), IP networking and Linux.
Personal skills:
  • Excellent telephone manner, written and oral communication skills.
  • Ability to remain calm under pressure and meet deadlines in a client-facing role.
  • Versatile problem solver.
  • Ability to manage priorities.
  • Effective time management.
  • Ability to work on their own initiative and also be a team player.
  • English mother tongue or bilingual, with Spanish.
Qualifications :
  • Vocational education in the area of information technology.
  • Industry acknowledged certification of related technologies is a plus.

We offer a dynamic and rewarding career in a high-profile security vendor with a young and dynamic work environment where personal abilities and initiatives are strongly appreciated. You will be part of a fast growing international company with no limits to growth in your professional career.

General information:

Type: full contract.

Working hours: rotating shifts from 9 AM to 6 PM (with 1 hour for lunch) and from 4 PM to 12 AM.

Sector: Information Technology Security.

Send CV

Call us at +34-670-503-164