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Opportunità di Lavoro

Partecipare ad un progetto innovativo integrando le nostre tecnologie all'interno delle vostre soluzioni di sicurezza

Job opportunities in Spamina
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Opportunità di Lavoro

Cerchiamo persone che vogliano condividere con noi questo progetto con lo stesso entusiasmo e dedizione che abbiamo sviluppando all'interno Spamina.

Ti piacerebbe sapere perché far parte di questa squadra è una grande opportunità?

  • Noi sviluppiamo internamente tutte le nostre tecnologie di sicurezza.
  • In Spamina lavoriamo su progetti innovativi nei quali non avrai modo di imparare sempre cose nuove.
  • Vi è una continua e diretta collaborazione interdipartimentale che permette di vivere intensamente le attività quotidiane dell'azienda.
  • Siamo una giovane azienda in continua crescita grazie al gran numero di grandi clienti che utilizzano le nostre tecnologie.
Cerchiamo persone...
  • Con una mentalità aperta , energetiche e brillanti.
  • Curiose, con una gran voglia di apprendere.
  • Capaci nel lavorare in gruppo.
  • Con ottima conoscenza dell’Inglese e preferibilmente anche del Tedesco.

Verifica tra le nostre offerte di lavoro e inviaci la tua candidatura.

Technical Customer Support (Madrid)

The Technical Customer Support serves as the first contact of the customer for problems and questions about our services and products. He/She creates Support Tickets and processes them to final resolution, performs basic monitoring of infrastructure and services, helps in user education, and interacts with other teams to provide a comprehensive and high-quality support.

Location: Madrid

Key Responsibilities:
  • Communicate with customers to assist them in diagnosing problems, and to guide them in solving issues.
  • Track and monitor requests (via a ticketing system) to ensure a timely resolution alongside conducting follow-up activity to ensure customer satisfaction.
  • Identify and request appropriate information and documentation to resolve issues.
  • Develop and maintain a detailed knowledge base of the issues and their resolutions.
  • Escalation issues and tickets so that they may be considered for immediate action, based on possible impact or SLA terms.
  • Ability to effectively communicate with technical teams as well as non-technical personnel to both colleagues and clients.
  • Relevant degree or appropriate experience in a client-facing IT or Systems support role.
  • Good working knowledge of e-mail systems (protocols SMTP, POP3 and IMAP), IP networking and Linux.
Personal skills:
  • Excellent telephone manner, written and oral communication skills.
  • Ability to remain calm under pressure and meet deadlines in a client-facing role.
  • Versatile problem solver.
  • Ability to manage priorities.
  • Effective time management.
  • Ability to work on their own initiative and also be a team player.
  • English mother tongue or bilingual, with Spanish.
Qualifications :
  • Vocational education in the area of information technology.
  • Industry acknowledged certification of related technologies is a plus.

We offer a dynamic and rewarding career in a high-profile security vendor with a young and dynamic work environment where personal abilities and initiatives are strongly appreciated. You will be part of a fast growing international company with no limits to growth in your professional career.

General information:

Type: full contract.

Working hours: rotating shifts from 9 AM to 6 PM (with 1 hour for lunch) and from 4 PM to 12 AM.

Sector: Information Technology Security.

Send CV

Call us at +34-670-503-164

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